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Cookies are small data files that are stored on the user’s device while using the website.
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You may at any time delete or block all cookies from your browser settings.
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Email / Contact Log
When you use this website, various actions trigger the sending of emails. These contain information about you related to your email address. The information depends on the action taken. These emails are stored and serve as logs for the website administration. Messages are removed from the log when we assume they are no longer needed.
The log is helpful in situations such as issues receiving email, or if we need to refer back to a message previously sent through the website.
PRIVACY POLICY
Prepared 14 November 2025
1. Data Controller
Rackline Oy
Business ID 3571594-6
Metsälauhankatu 9, 08150 Lohja, Finland
[email protected]
2. Contact Person Responsible for the Register
Jari Niemelä, CEO, shareholder
[email protected]
+358 457 874 8556
3. Names of the Registers
Email archive, web form archives from the website
4. Legal Basis, Purpose of Processing Personal Data & Retention
The purpose of processing personal data is to receive, handle, and track contact requests sent through the website, to document customer communication, and to ensure quality.
Processing of personal data is based on the following GDPR articles:
Contract-related measures (Art. 6.1.b) — when the message concerns a service request or an offer.
Legitimate interest of the controller (Art. 6.1.f) when messages are stored for ensuring the quality of customer service, developing service processes, or handling possible complaints.
Consent (Art. 6.1.a) when given voluntarily, for example in connection with marketing communication.
Personal data that are no longer necessary will be removed when their retention is no longer appropriate, and no later than 2 years after collection.
You may also at any time request us to delete part or all of your data from any or all of our registers.
5. Data Content of the Register
Information stored in the register includes for example:
Email archive contains:
• name, email address, phone number (if provided)
• message content and attachments
• possible technical log data (timestamp, IP address)
6. Regular Sources of Data & Combining Registers
Data stored in the register is provided by the customer via forms on the website, email, phone calls, contracts, customer meetings, and other situations where the customer provides their information.
7. Regular Disclosure of Data & Transfer Outside EU/EEA
Personal data is primarily stored in Finland or elsewhere within the EU/EEA.
8. Principles of Register Protection
Care is taken when processing the register and data processed through information systems is protected.
When data is stored on Internet servers, their security is ensured appropriately in both our own and outsourced services.
All data is protected behind at least a password, on servers secured with TLS/SSL.
Our website is fully protected with TLS/SSL.
The controller ensures that stored information as well as server access rights and other security-critical data are handled confidentially and only by employees whose job requires it.
Access to the email archive is restricted exclusively to the company’s top management.
9. Right of Access and Right to Request Correction
Every individual has the right to check the data stored about them in the register and request correction of any incorrect or incomplete data.
A request must be sent to the data controller. Proof of identity may be required.
The controller will respond within the time frame set by the EU GDPR (generally within one month).
When requesting a register extract, please specify which register you want your data from.
10. Other Rights Related to Personal Data Processing
Individuals have the right to request the deletion of their personal data from the register (“right to be forgotten”). They also have other rights according to the EU GDPR, such as the right to restrict processing in certain situations. Requests must be sent to the data controller.
Your rights include for example:
the right to access your personal data
the right to rectify data
the right to object to processing
the right to withdraw consent
the right to lodge a complaint with a supervisory authority